SHIPPING FAQ'S


Q: Can I track my order online? 
 
 
A: Yes you can. Your email address must be provided at time of order. For those that do not have email please contact a Legendary Team member directly. Ph: 1-800-363-8804

 Q: Can Legendary deliver product to a show that I am attending?  
 
A:  Yes, however prior notification is required. The primary reason we request this is because we must make sure there will be enough space on the vehicles returning to our facility.

Q: Can I drop off my frames to Legendary at a show you are attending?  
 
A: Yes, however you will need to call ahead prior to the show to notify us of your intention. Provided your request is pre-approved we will accept product/ item(s) deliveries at a show. The primary reason we request this is because we must make sure there will be enough space on the vehicles returning to our facility.

Q: I received the wrong item(s) What do I do? 
 
A: Contact a Legendary Auto Interiors team member who can assist you to determine what issues you may have. Pictures of product and warranty tag information may be requested to help resolve the issue. 

 Q: I have not received my order. What do I do?
 
 A: There are many variables that can impact your shipped order status. Contact our Legendary team at 1-800-363-8804 or customerservice@legendaryautointeriors.com

Q:  I think I have received incorrect parts or am missing items. What do I do?

A: Please inspect boxes thoroughly. Remove all packaging from the box. Some products may be nested within other products. Also, some products may be taped to the inside of the box. inspect all boxes carefully. Do not discard any boxes until you have inspected them thoroughly. Please compare all items that you have received to the packing slip, as some items may not have shipped.

Q: What companies do you use for International and Canadian shipping, and can I get a shipping quote?  

A: For your convenience we are an NRI account (Non Resident Importer) which allows taxes and duties to be prepaid.  We use UPS ground to Canada and can quote the landed cost to your door at time of order. Overseas shipments are by “best method” unless otherwise specified. Call a Legendary team member today for further quoting. All orders must be prepaid. 

Q: I need it yesterday!!!  Can you help expedite my order?
 
A: For items in stock expedited shipping options are available for an additional cost. For items that are not in stock, we will make every effort to fulfill your order quickly without sacrificing Legendary quality or any other Legendary Customer order(s).






 



Please read our shipping policy. For questions not answered in the policy or above in the FAQ section please email our customer service department.