ORDER PROCESSING FAQ'S

Q: Why do I get an invoice still showing a balance?

A: If your account is paid in full your invoice will have a dollar value on it. It is not the amount owed it simply reflects the value of the products on this particular invoice. It is also noted that we do not ship product out unless owed balance is paid in full. The exception would be the invoices that have an outstanding balance to be paid at time of pick up, either in our showroom or at a car show. Warranty orders will still have a dollar amount on the invoice due to our order processing system requiring an invoice to be generated for the value of the product. This does not mean that there is an outstanding balance.

 
Q: Why is my Credit Card charged before my product is shipped out? 
 
A: Due to the custom nature of individual orders all manufactured orders are prepaid. Distributed products are ordered upon customer request and these products may not be considered "in stock" items.

Q:Do you accept PayPal?  
 
A: Yes, we except Pay Pal. We will require the email address that corresponds to your pay pal account.

Q: Can Legendary deliver product to a show that I am attending?  
 
A:  Yes, however prior notification is required. The primary reason we request this is because we must make sure there will be enough space on the vehicles returning to our facility.

Q: Can I drop off my frames to Legendary at a show you are attending?  
 
A: Yes, however you will need to call ahead prior to the show to notify us of your intention. Provided your request is pre-approved we will accept product/ item(s) deliveries at a show. The primary reason we request this is because we must make sure there will be enough space on the vehicles returning to our facility.

 
 Q: I have not received my order. What do I do?
 
 A: There are many variables that can impact your shipped order status. Contact our Legendary team at 1-800-363-8804 or customerservice@legendaryautointeriors.com







For any questions not answered above contact us by email or phone at 1-800-363-8804.